Shipping Policy

Shipping & Delivery

We’re happy to offer shipping worldwide with ePacket Express! Please remember that it may take us 1 to 5 business days to fulfill your order before we will be able to dispatch it. But be sure that we do everything we can to deliver your order at your doorstep as early as possible.
Once we dispatch your order, it may take us between 10 to 21 business days to make the delivery, though this will mainly depend on your locality as well as if there is any holiday in between the delivery period.

Here at Buddy Doggy, we’ve partnered with both small and large vendors to facilitate timely delivery; i.e., some products are directly shipped via our overseas vendors. Since delays are something inevitable in the shipping industry, consider our given shipping times as guidelines only and there is no guarantee on any specific delivery date.

For Back-Ordered Or Pre-Ordered Items

In case your order includes a pre-or back-ordered product, we’ll ship any products available to us immediately while the pre-or back-ordered product will be shipped when we’ll have it available. This means you’ve nothing to worry about if you had ordered several items on a single order but you have received just a part of your product. Be sure the rest is on the way!

Tracking An Order

You will receive an email with a tracking number once your order is shipped.  You may have to wait 1 to 3 business days for the tracking info to appear.


When you place an order on Buddy Doggy, you’re responsible for bearing the return shipping cost back to BuddyDoggy. Please visit the Return Policy page to know more about the return process.

Wrong Shipping Address Disclaimer

Buyer is solely responsible for entering the correct shipping address. We try to deliver an order as soon as possible, so buyers might find a small time period to make a correction. Feel free to email us at
if you think you’ve entered a wrong address.